配送ポリシー

SHIPPING POLICY

Last updated: 22/5/2026

Thank you for shopping with FigJam Collections.

We aim to process and dispatch orders as efficiently as possible.

Processing Time

Orders are generally processed within 1–5 business days after payment confirmation.

Please note that processing times may vary during busy periods, promotional campaigns, public holidays, product launches, or seasonal demand.

Shipping Locations

We currently ship within Australia.

International shipping availability may vary by product, destination, and applicable regulations.

Shipping Rates

Shipping costs are calculated at checkout based on order size, weight, shipping destination, and selected shipping method.

Any applicable customs duties, import taxes, or local charges for international orders are the responsibility of the customer unless otherwise stated.

Delivery Timeframes

Estimated delivery times are provided as guidance only and are not guaranteed.

Delivery timeframes may vary depending on:

• destination location  
• shipping carrier performance  
• weather events  
• customs processing  
• public holidays  
• circumstances outside our reasonable control

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

FigJam Collections is not responsible for failed deliveries, delays, lost parcels, or additional shipping costs arising from incorrect addresses or customer information supplied at checkout.

Damaged or Missing Orders

Please inspect your order upon arrival.

If your parcel arrives damaged, incorrect, or incomplete, please contact us as soon as possible at:

info@figjamandco.com.au

We will work with you to assess the issue and determine an appropriate resolution.

Delays & Carrier Responsibility

Once an order has been transferred to the shipping carrier, delivery performance becomes the responsibility of the carrier.

While we will do our best to assist, FigJam Collections is not liable for delays caused by carriers, customs authorities, or circumstances beyond our control.

Questions

For shipping enquiries, please contact:

FigJam Collections  
info@figjamandco.com.au  
Shop 5 360 Logan Rd, Stones Corner QLD 4120  
+61 7 3492 9130